1. Acceptance of Terms

By accessing or using the BTM website, placing an order, or purchasing any product, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, and any other policies published on this website.

2. Eligibility

You represent that you are at least 18 years of age or are using this website under the supervision of a parent or legal guardian. By using this website, you confirm that you are legally competent to enter into a binding contract under applicable laws.

3. About BTM

BTM (By The Manufacturer) is a manufacturer-direct brand offering perfumes, skincare, body care, and personal care products through its online platform and other authorized sales channels.

4. Product Information

We strive to ensure that all product descriptions, pricing, specifications, images, and ingredient information are accurate. However, minor variations in packaging, color, fragrance profile, or formulation aesthetics may occur due to manufacturing improvements or batch variations.

5. Pricing & Payment

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified. BTM reserves the right to modify prices, discontinue products, or correct pricing errors without prior notice.

6. Orders & Acceptance

Submission of an order does not constitute acceptance by BTM. We reserve the right to refuse, cancel, or limit any order due to stock availability, pricing inaccuracies, suspected fraudulent activity, or any other legitimate business reason.

7. Shipping & Delivery

Estimated delivery timelines are indicative only. Delays caused by courier partners, weather conditions, public holidays, government restrictions, or other circumstances beyond our reasonable control shall not make BTM liable for any damages.

8. Returns, Refunds & Replacements

Returns or replacements shall only be accepted in accordance with our Return & Refund Policy. Due to hygiene considerations, opened or used perfumes, skincare, and personal care products are generally not eligible for return unless delivered in a damaged, defective, expired, or incorrect condition.

9. Product Usage

All BTM products are intended for external use only unless expressly stated otherwise. Customers should carefully read product labels and usage instructions before application. Individual results may vary depending on skin type, usage pattern, and environmental conditions.

10. Allergy & Patch Test Disclaimer

Customers are advised to perform a patch test before using any skincare or cosmetic product. BTM shall not be responsible for allergic reactions, irritation, or sensitivities arising from individual physiological conditions, misuse, or failure to follow product instructions.

11. Intellectual Property

All trademarks, logos, trade dress, product names, packaging designs, graphics, photographs, text, videos, software, and other content available on this website are owned by or licensed to BTM and are protected under applicable intellectual property laws. No content may be copied, reproduced, modified, or distributed without prior written permission.

12. User Conduct

Users agree not to misuse the website, interfere with its operation, upload malicious software, infringe intellectual property rights, submit false information, or engage in fraudulent or unlawful activities. BTM reserves the right to suspend or terminate access for violations of these Terms.

13. User Reviews & Content

By submitting reviews, testimonials, images, videos, or other content, you grant BTM a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, publish, and display such content for promotional, marketing, or business purposes.

14. Limitation of Liability

To the maximum extent permitted by applicable law, BTM shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of its website or products. Nothing in these Terms excludes liability that cannot legally be excluded.

15. Indemnity

You agree to indemnify and hold harmless BTM, its directors, employees, affiliates, and representatives against any claims, liabilities, damages, losses, costs, or expenses arising from your breach of these Terms, misuse of the website, or violation of applicable law.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable consumer protection laws, disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Palghar, Maharashtra.

17. Modification of Terms

BTM reserves the right to amend, update, or revise these Terms & Conditions at any time. The revised version shall become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the updated Terms.

18. Contact Information

For any questions regarding these Terms & Conditions or our products and services, please contact us through the official contact details provided on the BTM website. We will make reasonable efforts to respond to all genuine enquiries within an appropriate timeframe.