At BTM (By The Manufacturer) your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, create an account, place an order, contact our customer support or otherwise interact with our products and services. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, mobile number, billing and shipping address, order details, payment-related information, and any information you submit while contacting customer support, participating in promotional activities, or subscribing to our communications.

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, pages visited, browsing behaviour, referring URLs, cookies and similar technologies that help us improve our website and enhance your shopping experience.

How We Use Your Information

We use your information to process and fulfil your orders, verify transactions, arrange shipping and delivery, provide customer support, respond to your enquiries, manage returns, refunds and warranty claims where applicable, personalise your shopping experience, improve our products and services, analyse website performance, prevent fraudulent activities, comply with legal obligations and send you promotional communications where you have provided your consent.

Manufacturer-Direct Order Fulfilment

BTM operates on a manufacturer-direct business model, allowing products to be supplied directly from our manufacturing and fulfilment facilities to customers. To process and deliver your orders efficiently, we may share relevant order information with our manufacturing units, warehouse partners, logistics providers and authorised service providers solely for the purpose of order processing, packaging, dispatch, delivery and customer support.

Payment Information

Payments made through our website are processed by trusted third-party payment service providers using secure encryption technologies. BTM does not collect or store your complete credit card, debit card, CVV, UPI PIN, net banking credentials or other sensitive financial information on its own servers.

Sharing of Information

We do not sell, rent or trade your personal information to third parties. We may share your information only with trusted service providers including payment gateways, courier partners, logistics providers, IT service providers, marketing partners, analytics providers and government or regulatory authorities where disclosure is required under applicable law or to protect our legal rights.

Cookies

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyse visitor behaviour and enhance your overall browsing experience. You may disable cookies through your browser settings; however, doing so may affect certain features and functionality of the website.

Data Security

We implement appropriate administrative, technical and organisational safeguards designed to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction. While we strive to use commercially reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with applicable legal, tax and regulatory requirements, resolve disputes and enforce our contractual obligations.

Your Rights

Subject to applicable law, you may request access to, correction, updating or deletion of your personal information or withdraw your consent for receiving promotional communications by contacting us using the details provided below. Certain information may continue to be retained where required by law or for legitimate business purposes.

Third-Party Websites

Our website may contain links to third-party websites or services. BTM is not responsible for the privacy practices, content or policies of such external websites. We encourage you to review their respective privacy policies before providing any personal information.

Children’s Privacy

Our products and services are intended for individuals who are legally competent to enter into binding contracts under applicable law. We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.

Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements or operational processes. Any revisions will become effective immediately upon publication on this page unless otherwise stated. Your continued use of the website following such updates constitutes your acceptance of the revised Privacy Policy.

Contact Us

BTM (By The Manufacturer)

Email: support@bythemanufacturer.com
Phone: +919067000395
Registered Office: Jeevan sunder industrial estate, behind remi electric, near wh express no.48, Naikpada road, Vasai- 401208 India

 

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the location of BTM’s registered office.